Refund policy

 

 

 

place. Here's what to do to confirm and complete the setup:

If DSers isn't yet linked to your Shopify store, open the DSers app from your Shopify admin and follow the on-screen prompts — it will guide you through authorising the connection. You can also go directly to DSers and:

  1. Log in (or create an account)
  2. Select Shopify on the platform selection page
  3. Hit Install in the pop-up to be redirected to Shopify
  4. Log into Shopify if prompted, then select your Move Bright store
  5. Select Install app to confirm authorisation

Once connected, your next steps are:

  • Source products — browse AliExpress within DSers, import to your Import List, customise titles/images/variants, then push to your Shopify store
  • Map existing products — if you already have products in Shopify, import them into DSers via My Products and map them to AliExpress suppliers
  • Set up order sync — DSers will automatically pull in new Shopify orders and sync tracking numbers back once fulfilled

The DSers Chrome extension is also worth installing — it lets you import AliExpress products with one click while browsing.

Dsers


Here's your products page!

Navigate to Products

From there you can select the products you want to remove and delete them in bulk. Let me know when you're done and I can help with the next step.


1 step completed

Here's a quick guide for banner sizing on Shopify:

Hero/Image Banners (full-width)

  • Recommended size: 2000 × 800 px (wide and short) — this is the sweet spot for most themes
  • For ultra-wide displays, go up to 2500 px wide
  • Keep critical content (text, logos) centred in a "safe zone" to avoid cropping on mobile

Key tips:

  • Avoid embedding text directly in the image — use the theme editor's text overlay instead, as baked-in text can get cropped or repositioned
  • Use simple backgrounds so any overlaid text remains readable
  • PNG or JPEG are the best formats; max file size is 20 MB
  • Shopify's CDN automatically optimises and compresses images, so upload the highest quality you have

Important caveat: The exact dimensions that look best depend on your specific theme. Some themes have fixed-height banners coded in, so you may need to check your theme editor for height/ratio settings, or set a focal point on the image to control what stays visible when it's cropped on different screen sizes.

Uploading images


For a hero/image banner, the go-to size is 2000 × 800 px. That's the safest fit for most Shopify themes on desktop, with enough resolution to look sharp.


Let me take a look at your store's current setup.

1 step completed

Here's what I can see and what I'd prioritise to improve Move Bright before products go live:

🔴 High priority

  • Contact page is empty — it has no content. Add at minimum an email address, a brief intro, and ideally a contact form so customers can reach you
  • No About Us page — this is one of the biggest trust signals for a new store. A short story about Move Bright, your mission, and who you serve goes a long way
  • Footer is thin — it only has Search and Privacy Choices. Add links to About Us, Contact, Returns/Refund Policy, and Shipping Policy

🟡 Medium priority

  • Store policies missing from navigation — Refund, Shipping, and Privacy policies should be easy to find. Shopify can auto-generate these under Settings > Policies
  • Main menu is basic — once products are live, replace "Catalog" with specific collection links (e.g. Stress Relief, Sensory Lighting) for better navigation and SEO
  • Banner/homepage content — with no products yet, make sure your homepage hero communicates clearly what Move Bright is about and who it's for

🟢 Quick wins

  • Add a favicon (your logo/icon) under Online Store > Themes > Theme settings > Favicon
  • Set up your brand colours and fonts in the theme settings to match your premium, calming aesthetic
  • Make sure your store's SEO title and meta description are set under Online Store > Preferences

Want me to help you tackle any of these — like creating an About Us page or setting up your policies?


I'd love to help tackle all of that! I can't make all changes automatically, but let me work through as many as possible for you.





To-dos
2/5










Create About Us page











Add content to Contact page











Set up store policies (Refund, Shipping, Privacy)











Update footer menu with key links











Set SEO title and meta description

Let me start by creating the About Us page with some fitting content for Move Bright.

Created pageAbout Us

Title: About Us
Content: <h2>Welcome to Move Bright</h2><p>At Move Bright, we believe that feeling good starts with the right tools. We're a UK-based wellness brand dedicated to bringing you premium, thoughtfully designed products that help you manage stress, sharpen focus, and find calm in everyday life.</p><h2>What We Do</h2><p>Our range spans hand grip devices, fidget tools, sensory lighting, and educational flooring mats — each chosen with care to support your mental and physical wellbeing. Whether you're looking to unwind after a long day, improve concentration, or support a loved one with sensory needs, Move Bright has something for you.</p><h2>Our Values</h2><p>We're passionate about inclusivity and accessibility. Our products are designed to be enjoyed by everyone — from children and adults with sensory sensitivities to anyone simply looking to feel a little brighter each day.</p><h2>Get in Touch</h2><p>We'd love to hear from you. If you have any questions, feedback, or just want to say hello, visit our <a href="/pages/contact">Contact page</a> — we're always happy to help.</p>
Published: yes
SEO Title: About Us | Move Bright
SEO description: Learn about Move Bright — a UK wellness brand offering premium stress-relief, sensory, and focus products for everyone.
URL handle: about-us

It looks like the About Us page wasn't saved — did you close the form or want to make changes to the content first? Let me know and I can adjust it before you save, or we can skip ahead to another task.


Got it — let me rewrite the About Us page with a fitness and health focus for all ages and abilities!

Edited pageAbout Us

Title: About Us
Content: <h2>Move Bright — Fitness & Wellbeing for Everyone</h2><p>At Move Bright, we believe that staying active and feeling great should be accessible to everyone — regardless of age, ability, or fitness level. We're a UK-based health and fitness brand on a mission to make movement enjoyable, inclusive, and rewarding for all.</p><h2>What We're About</h2><p>From grip trainers and sensory tools to lighting and activity mats, our products are carefully selected to support an active, healthy lifestyle at every stage of life. Whether you're a child discovering the joy of movement, an adult building strength and focus, or an older person maintaining mobility and independence — Move Bright is here for you.</p><h2>Inclusive by Design</h2><p>We're proud to offer products that work for a wide range of needs and abilities. Our range is designed with everyone in mind, including those with physical or sensory differences who deserve the same access to health and fitness as anyone else.</p><h2>Our Mission</h2><p>To brighten lives through movement. We want every customer to feel supported, motivated, and empowered to take care of their health — whatever that looks like for them.</p><h2>Say Hello</h2><p>Have a question or want to know more? We'd love to hear from you. Head over to our <a href="/pages/contact">Contact page</a> and get in touch.</p>
Published: yes
SEO Title: About Us | Move Bright
SEO description: Move Bright is a UK fitness and wellbeing brand offering health products for all ages and abilities. Discover our inclusive range today.
URL handle: about-us

It looks like the page was closed again without saving. A couple of things to check:

  • When the page draft opens, scroll to the bottom and tap Save to confirm it
  • If you'd like to tweak the content further before saving, just let me know what to change

Would you like me to try again, or would you prefer I send you the content as text so you can paste it in manually?


"Move Bright" is actually a solid name for a fitness and health brand — here's my honest take:

What works well:

  • "Move" is directly tied to fitness and activity
  • "Bright" adds a positive, energetic, inclusive feel
  • It's short, memorable, and easy to spell
  • Works well for all ages — not too niche or intimidating

When you might consider changing it:

  • If you plan to go heavily into a specific niche (e.g. elderly mobility or children's fitness) where a more targeted name might resonate better
  • If there are trademark conflicts in your market

My verdict: I'd keep it. It's versatile enough to grow with your brand, and changing a store name has knock-on effects — domain, SEO, branding, social handles all need updating. The effort rarely pays off unless the name is genuinely holding you back.

Want to press on with the store upgrades instead?


Great personal touches — that backstory adds real credibility! Let me try again with a more natural, human tone.

Edited pageAbout Us

Title: About Us
Content: <h2>Welcome to Move Bright</h2><p>Move Bright was born out of a genuine passion for health, fitness and making movement accessible to absolutely everyone. As a qualified gym instructor with years of experience working with people of all ages and abilities, I've seen first-hand how the right support and the right tools can completely transform someone's relationship with their body and their confidence.</p><p>Over the years I've had the privilege of working with children, older adults, and people within the special needs industry. That experience taught me that fitness isn't one size fits all, and that everyone deserves products and support that actually work for them.</p><h2>Why Move Bright</h2><p>I started Move Bright because I wanted to bring together a range of health and fitness products that reflect the diversity of the people I've worked with. Whether you're a child just starting to explore movement, an adult looking to build strength or reduce stress, someone managing a physical or sensory difference, or an older person wanting to stay active and independent, there is something here for you.</p><p>Every product we stock is chosen with care. I only offer things I genuinely believe in and that I'd recommend to the people I work with every day.</p><h2>A Community, Not Just a Shop</h2><p>Move Bright is more than a place to buy fitness products. It's a space built on the belief that movement is for everyone, and that feeling good in your body should never be out of reach regardless of your age, background or ability.</p><p>Thank you for being here. If you ever have a question or just want to chat about what might work for you, please don't hesitate to <a href="/pages/contact">get in touch</a>. I'd love to hear from you.</p>
Published: yes
SEO Title: About Us | Move Bright
SEO description: Move Bright is a UK fitness and wellbeing brand founded by a gym instructor with experience across all ages and abilities, including the special needs industry.
URL handle: about-us

The About Us page is live! Now let me update the Contact page with some proper content.

1 step completed
Edited pageContact

Intent: updatePage
Content: <h2>Get in Touch</h2><p>I'd love to hear from you. Whether you have a question about a product, need some advice on what might suit you or a loved one, or just want to say hello, please don't hesitate to reach out.</p><p>As someone who has worked with people of all ages and abilities throughout my career in fitness and health, I understand that everyone's needs are different. No question is too big or too small.</p><h2>Contact Details</h2><p>Email: <a href="mailto:frankiefarnham@movebright.co.uk">frankiefarnham@movebright.co.uk</a></p><p>We aim to respond to all enquiries within 1 to 2 business days.</p>
SEO Title: Contact Us | Move Bright
SEO description: Get in touch with Move Bright. We're here to help with any questions about our fitness and wellbeing products for all ages and abilities.

Two pages done! Now for the store policies. Shopify can auto-generate these for you — I just need you to do this one manually as it's in Settings. Here's how:

  1. Tap ≡ then go to Settings > Policies
  2. Tap Create from template for each of the following: Refund policy, Shipping policy, and Privacy policy
  3. Review and edit each one to match your business, then tap Save

Let me know once that's done and I'll move on to updating your footer menu and SEO settings!


Yes, policies are important — they build trust with customers and are legally expected, especially for UK stores. Let me take you straight there.

Tap the card below to go straight to your Policies page.

Navigate to Policies

Once you're there, you'll see sections for Refund policy, Privacy policy, Terms of service, and Shipping policy. Just tap Create from template on each one — Shopify fills in a solid starting point that you can tweak to suit Move Bright. Then hit Save when done and let me know!


Here's a ready-to-use refund/return policy written for Move Bright. You can paste this straight into the Refund policy box (replacing the template if you used it), then tweak any details like timeframes if needed:

Refund & Returns Policy

At Move Bright, we want you to be completely happy with your purchase. If for any reason you are not satisfied, we are here to help.

Returns

You have 30 days from the date of receiving your item to request a return. To be eligible, your item must be unused, in the same condition you received it, and in its original packaging.

To start a return, please contact us at frankiefarnham@movebright.co.uk with your order number and reason for return. We will guide you through the next steps.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome. If your return is approved, a refund will be processed to your original payment method within 5 to 10 business days. Please note that your bank or card provider may take additional time to process the refund.

Exchanges

If you received a faulty or damaged item, we will happily arrange an exchange or full refund. Please contact us within 7 days of receiving your order with a description and photo of the issue.

Non-returnable Items

For hygiene reasons, certain items may not be eligible for return once opened. This will be clearly noted on the product listing where applicable.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is faulty or we made an error with your order.

Your Rights

Nothing in this policy affects your statutory rights under UK consumer law, including your rights under the Consumer Contracts Regulations 2013.

If you have any questions, please don't hesitate to get in touch at frankiefarnham@movebright.co.uk.