Shipping policy

Shipping Policy

Thank you for shopping with Move Bright. Here is everything you need to know about how we handle shipping.

Processing Time

Orders are typically processed within 1 to 3 business days of being placed. You will receive a confirmation email once your order has been dispatched.

Shipping Times

As we work with international suppliers to bring you a carefully selected range of health and fitness products, delivery times can vary. Please allow the following estimated timeframes:

Standard international shipping: 7 to 20 business days. In some cases, particularly during busy periods or due to customs processing, delivery may take up to 30 business days.

We are working to expand our shipping options and reduce delivery times as Move Bright grows.

Tracking Your Order

Once your order has been dispatched, you will receive a tracking number by email. You can use this to monitor the progress of your delivery. Please allow 3 to 5 business days after dispatch for tracking information to update.

Customs and Import Duties

Some orders may be subject to customs checks or import duties depending on your location. For UK customers, we aim to ensure all applicable duties are handled, however Move Bright cannot be held responsible for any delays caused by customs processing.

Lost or Delayed Orders

If your order has not arrived within 30 business days of dispatch, please contact us at frankiefarnham@movebright.co.uk and we will investigate and resolve the issue for you.

Damaged Items

If your item arrives damaged, please contact us within 7 days of delivery with a photo of the damage and your order number. We will arrange a replacement or refund as quickly as possible.

Contact

For any shipping queries, please get in touch at frankiefarnham@movebright.co.uk and we will be happy to help.